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About Diamond Reels

Diamond Reels is designed for players who expect more - a refined gaming experience where sophistication meets seamless play. Backed by years of expertise, we deliver trusted, secure entertainment with a focus on quality and distinction.

Enjoy effortless access across mobile, desktop, and tablet, with a curated selection of games, exclusive rewards, and elevated moments at every turn.

Step into a more distinguished way to play. sign up now

Frequently Asked Questions

Installation

Diamond Reels's casino software uses state-of-the-art graphics and sound to deliver the ultimate gaming experience. The initial download contains a cross section of games. The balance of all the free games can be downloaded from within the software. (This can be done whilst playing any of the initial games). Click here to download now!

You are now ready to install the casino software file that is saved by default to your desktop. If you saved it somewhere else and cannot find it then simply click on "Start"/ "Find"/ "Find files or folders" and insert Diamond Reels in the "Named" field then click on "Find now". (Remember to search using the "Local hard drives" option). Once you have found it, double-click to begin the installation. The default location is to your desktop.

  • Intel ® Core™ 2 Duo CPU T6400 2.0GHz
  • Windows 7 Home Edition
  • 2GB Memory
  • 128MB Graphics memory
  • 1024x768 Display resolution
  • Adobe Flash Player 11

  • Make sure you are logged on to the Internet.
  • Double click on the Diamond Reels Casino icon on your desktop.

OR

  • Click on the Start button in windows.
  • Select "Programs".
  • Select "Diamond Reels Casino".

Registration

  • Follow the easy sign up/registration process by clicking the “SIGN UP” button, located on the homepage on your mobile or desktop device.
  • You will be required to enter a username and password. Remember to never disclose your username or password to anyone. You will use them to access the Casino each time you wish to play.
  • For quick and convenient access, available at your fingertip, add us to your mobile home screen:
    • Android
      • Open the casino in Google Chrome
      • Click the web browser menu icon (3 dots in the top right-hand corner)
      • Select 'Add to Home Screen'
      • The icon will now appear on the home screen of your device.
    • Apple (iOS)
      • Open the casino in Safari Browser
      • Click on the 'Share' icon
      • Click 'Add to home screen'
      • The icon will now appear on the home screen of your device
  • You will be asked if you want the software to remember your password. Select "Yes" if you are the only person to have access to the software.

You will need to deposit a minimum of $25 via Bitcoin or $25 with a card in gaming credits in order to start playing online.

Yes, simply click on the "Visit Cashier" button and type in the amount of credits you wish to deposit. In play for fun mode you may deposit as many credits as you like.

Login

  • If you have saved us to your mobile home screen, simply ensure you are connected to the internet, and click the casino app icon to open the casino.
  • If you are accessing your account from a P.C or Laptop, simply proceed to diamondreels.com to access the Instant Play platform.
  • Should you have the downloaded version of the casino on your computer or device, simply connect to the Internet and access the casino from there.
  • When a dialog box appears, enter your account number and password and click Log in (or register for an account if appropriate).

  • Should you have any difficulty in remembering your username or password, launch the casino from either your mobile or desktop device, and select the Login option.
  • Click on the Forgot Password OR Username options listed below the login button and follow the prompts displayed.
  • Alternatively, you can contact our 24/7 Customer Support team for assistance.

This is due to a bad or slow internet connection. Disconnect, then reconnect to the Internet and try again.

Banking

Yes. Diamond Reels uses SHA256 – 2048 Bit encryption digital encryption to protect the details of your electronic transactions over the Internet. This is the Internet security standard for online transactions as demanded by major financial institutions. If you are uncomfortable including your credit card or banking details in any e-mail correspondence, you always have the option to telephone your details through to our customer service agents on our toll free line. The banking facility is only available to Real Players i.e. players who wager with real money as opposed to Fun Players.

  • American Express
  • Bitcoin
  • MasterCard/ VISA
  • Quickbit
  • VISA Instant Gift Card

Certain financial institutions have decided to deny their cardholders the freedom to make deposits for online gaming transactions. We have however made provision for this by allowing you alternative methods of purchasing your casino credits. Click here for the alternatives

Please note that it is not necessary for you to withdraw your winnings at the end of each session: your account can be maintained with a positive balance, and will be automatically saved by our server. These credits will be available for you to use the next time you log on to Diamond Reels. All withdrawals are made through our Casino software. Simply go to the "withdrawal" button on the main screen of the Diamond Reels software and enter the amount that you wish to withdraw. This will record your withdrawal with us and it will appear on our systems immediately. Please note, Players with large first time withdrawals may need to comply with certain security requirements. Players are also able to make a Reversal of a withdrawal request within the first 24 hours of their initial withdrawal. Click here for more details.

Diamond Reels plays an active role in fraud prevention and detection. We aim to ensure the integrity of customer accounts as well as payments made to customers. Diamond Reels employs a variety of appropriate security and fraud controls to oversee every transaction. Customers may be required to supply proof of identity, copies of their credit cards, a signed deposit history of their transactions and / or other appropriate documentation particularly when attempting to withdraw credits. This ensures that e-cash deposits and redemptions are not fraudulently transacted.

Security & Privacy

Yes, your details are safe. Your personal Diamond Reels account number and password must be supplied prior to any credit card transactions taking place. Secured data transfer during any transaction is guaranteed and any credit card information or other information will never be disclosed to any other company.

Yes. The casino software uses SHA256 - 2048 Bit encryption when data is transferred over the Internet. Each player is issued with a unique account number and players choose their own password, which they alone can access.

Suppport

Diamond Reels casino provides 24-hour toll-free and e-mail support to all casino players. Contact us 24-hours a day, 7 days a week, if you have any questions, queries or suggestions. Our VIP support agents are standing by to assist.

  • Contact our support team who are available for your convenience around the clock: Live Help
  • E-Mail: [email protected]
  • Toll Free Telephone lines:
  • USA: 1 866 311 6263
  • UK: 0800 404 9204
  • Italy: 800 788 535
  • Canada: 1 866 311 6270
  • France: 0800 905 187

Game Play

Diamond Reels casino makes use of the world's leading Internet Gaming Developer RTG. There is an extreme focus on accuracy and the software offers the ability to review all historical play - wager by wager. Diamond Reels payout percentage reports are reviewed by independent Auditors.

If the gaming server resolves the bet during the loss of your Internet connection, it will refresh your credit balance with the outcome of the bet. If it does not resolve the bet during loss of the Internet connection, it will present you with the unfinished bet the next time you select the game that was being played when the connection was lost.

Diamond Reels Loyalty Club

At Diamond Reels, we ensure you're given the most incredible gaming experience possible and the Diamond Reels Loyalty Program is one developed to reward and encourage player performance as you move through the various tiers.

When registering a Real account with Diamond Reels Casino, players are automatically given membership to the Diamond Reels Loyalty Program and entry to the Club Tier. There is no requirement for additional registration. Membership to the Diamond Reels Loyalty Program is FREE and is given to all players who play for Real Money.

When you log in to the casino, proceed to my account and click on Comp Points, and check your loyalty details.

Loyalty points can be exchanged for Diamond Reels casino credits at a rate of 1000 points = $/€1.00. By exchanging your points for bonus credits, you earn points faster and gain more unique benefits to enhance your play even further. Example: 5230 points = $/€5.23

  • There is a minimum redeem amount of 1000 loyalty points. Please make sure that you have accumulated at least 1000 points before attempting to redeem.
  • For example, if you have 678 loyalty points you will not be able to redeem points until you reach 1000 points.

  • You will gain automatic entry into the Club Tier upon a real money wager placed.
  • Players will have to accumulate at least $/€1,001 in deposits in a 30 day rolling period to elevate their status to Silver Tier; if this criterion is not met, you will move to the Club Tier.
  • Players will have to accumulate at least $/€3,001 in deposits in a 30 day rolling period to elevate their status to Gold Tier; if this criterion is not met, and you have accumulated at least $/€1,001 in deposits in the 30 day rolling period you will move to the Silver Tier. If none of these criteria is met, you will move to the Club Tier.
  • Players will have to accumulate at least $/€15,001 in deposits in a 30 day rolling period to elevate their status to Diamond Tier; if this criterion is not met, and you have accumulated at least $/€3,001 in deposits in the 30 day rolling period you will move to the Gold Tier; if this criterion is not met, and you have accumulated at least $/€1,001 in deposits in the 30 day rolling period you will move to the Silver Tier. If none of these criteria is met, you will move to the Club Tier.

Refer a Friend

  • Refer A Friend is a referral program and can be a great way to earn extra credit, benefits, and rewards.  
  • All you need to do is fill in an online form providing the contact information of interested friends, family, and colleagues and they will be invited to sign up.  
  • If they sign up successfully and make a qualifying deposit, you can get rewarded with money, credits, bonuses, and other benefits. 

  • There are no additional registration requirements. 
  • As a valid account holder, you will automatically be eligible to participate in the referral program. 

  • Should your referee sign up and make a qualifying deposit, a communication will be sent to you stating this along with the details of your reward. 
  • If your referral was unsuccessful, a communication stating this will be sent to you

Privacy Policy

Diamond Reels Casino Guarantees

Not to sell, give away, or otherwise communicate your personal or corporate information to any other persons or companies, except as necessary to provide you with the very best in service and products.

To use your personal data to provide you with information or materials only if you requested it. To provide you, the customer, with the opportunity to remove your information from our database, at your request. Furthermore, Diamond Reels Casino does not endorse Spam. We adhere to strict privacy and anti-spam policies. Only registered players and parties that have selected the "Opt In" button on campaigns are placed on our email lists.

Cookie Policy

Diamond Reels uses both persistent (longer term) and session specific (shorter term) cookies. A cookie is a file/s of data containing a unique identifier. A cookie is passed by a web server to a web browser, and is in turn stored by that browser. This unique identifier is then returned to the server every time your browser requests a page/data from that particular server. Cookies are used to store your preferences and ensure you are provided with a better experience. Cookies also assist analyse traffic to a webpage, providing valuable information to optimize a webpage, display preferred or relevant content, as well as provide insight into marketing initiatives. NOTE: A cookie cannot provide us with any information that personally identifies you through your browser or PC.

Responsible Gaming

Gambling is a form of leisure and entertainment. Before playing you should know how much time and money you can afford to spend. Make sure gambling does not become a problem in your life and you do not lose control of your play.

In order to avoid problems with gambling, please keep the following in mind:

  • Decide beforehand how much money you are willing to spend.
  • Don't try to recoup your losses, they may only increase.
  • Beware of how often and for how long you play.
  • When you are winning, take occasional breaks. Think about the smart time to stop.
  • Remember that gambling is entertainment. It's not a way to get rich quickly and pay off your debts.
  • Don't forget that gambling is a game of chance. There are no systems or formulas to guarantee success.

If you have ever been worried about gambling problems or are just curious to check the results please try our quick self assessment test

To find out more on problem gambling go to: www.ncpgambling.org

or call 1800 522 4700 or visit Gamblers Anonymous www.gamblersanonymous.org

Procedures For Self Exclusion

If you feel that you are losing control of your play and would like help in restricting your access to our casinos, Diamond Reels offers you the following options:

  • A minimum 7 day cooling off period
  • a minimum 6 months self-exclusion period*

The decrease of deposit limits are available daily, weekly and monthly. Our support staff will endeavour to complete your request in a timely manner. Increases in previously decreased deposit limit requests shall only be effective after 48 hours.

Please contact us any time, day or night, for immediate assistance.

*Please note: If a player chooses to opt for a minimum six (6) month self-exclusion period, Diamond Reels Management reserves the right to keep all accounts closed indefinitely.

Casino Limitations & Minor Policy

Casino play at Diamond Reels is available only to persons older than 21 years of age. Minors may not play at this online casino under any circumstances. Any and all play by any ineligible person shall be voided, including any winnings accruing to any ineligible person. We reserve the right to request proof of age at any stage in order to ensure the prohibition of play by minors.

Casino play at Diamond Reels is available only to persons resident in jurisdictions where such participation is legal and not prohibited.

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